Athennian is an organization of people who are passionate about learning, building and sharing software to transform the legal industry. We’re looking to hire a key role to build out our user training and support team.
Athennian strives to build and operate elegant, user-friendly solutions that streamline difficult workflows and corporate governance management. Our software is a cloud-based legal entity and corporate records management platform. By integrating modern technologies (such as e-Signature, corporate secretary document automation, virtual minute books, and org charts), Athennian easily and effectively facilitates in-house legal subsidiary group management, and professional firm corporate client management. Athennian's clients include multinational companies with high volumes of tax-driven and M&A transactions, asset managers, and accounting, tax, finance, and legal teams. Check out athennian.com for more information.
As a Bilingual Product Specialist / Corporate Paralegal (English/French) at Athennian, you will leverage your past experience as a corporate paralegal or law clerk in a law firm or in-house setting to become a leader in the transformation of legal services.
Your day as an Athennian employee is extremely varied and requires the ability to switch between tasks quickly while maintaining strong attention to detail.
Support: On a daily basis, you will help Athennian users learn how to leverage our platform to be more efficient and successful through product support, training and help documentation. You understand the user workflows and offer a strategic, customer-service centred, and sympathetic support position.
Product: You will be a key part of testing new and upcoming features, especially French-language features, to ensure they will align with our current users' needs. You can understand the “why” of our users’ workflows, and will use this understanding to help our product team build solutions that improve users' day-to-day work.
Feedback: You will be a key member of the support, sales, and product team, responsible for collecting feedback from Athennian users and understanding their needs in the platform. Your legal background will inform decision making at the sales and product levels. We need a collaborative voice willing to contribute ideas and collaborate.
- Respond to user support requests with strategic solutions based in technical and industry knowledge
- Assist Sales Team in discussions with Athennian users
- Write help articles that actually help our customers without technical or wordy jargon
- Test new features released to meet Quality Assurance testing
- Participate in and organize user feedback workshops to improve user experience in the application
- Recognize support trends through analytic tools to provide feedback to our product team for improvements
Ambitious Learner: You have a strong ability to quickly learn new systems and technology. You leverage your past experience as a bilingual corporate paralegal or law clerk, extending that knowledge to all the Athennian users.
Focused Creative: You have a strong track record of managing multiple tasks simultaneously with a focus on problem-solving. You love finding creative solutions to complex problems.
Diligent Builder: You have a strong history of analyzing the current state of business processes and improving them to be scalable systems. You can adeptly create systems that guide teams towards defined goals.
Benefits at Athennian
Generous vacation/sick/flex days, remote work options, health/dental/vision/group life/LTD/AD&D benefits after 90 days, high growth environment, day-to-day variety (never a dull moment), new MacBook Air for new employees, stock options.
How to Apply
Send your resume and cover letter to careers [at] athennian.com.